Texas Exchange Bank

PRIVACY POLICY

However rapidly we may respond to changes in technology and data processing, we at Texas Exchange Bank also take pride in our adherence to the more old-fashioned virtue of customer confidentiality. When a customer opens an account with us, that customer provides us with private financial and personal information, and we are committed to maintaining the confidentiality of that information. Our customers are not only protected by federal and state laws but by Texas Exchange Bank’s commitment to uphold both the spirit and the letter of those laws. Our commitment is described in this Customer Privacy Statement.

Information Collection

As a financial institution, Texas Exchange Bank maintains information and data about our customers for several reasons. We have learned that the more we know about our customers, the better we can understand their often-unique financial needs and thus provide them with appropriate products and superior service.

We also collect and analyze customer information as the first step in product development. Our goal is to spot trends or changes in the way our customers manage their finances. With this constantly updated information, we are able to create new products and services or improve existing ones, giving you more effective money management tools.

The Bank collects non-public personal information about you from the following sources:

Information we receive from you on applications or other forms

Information about your transactions with us or others; and

Information we receive from a consumer reporting agency.

There are some cases where we gather information to comply with laws and regulations governing the financial industry. For example, we are required by federal regulations to obtain a tax identification number (generally a social security number) for many of our accounts, including all savings, checking, or investment accounts that pay interest.

We used some of the data we collect to maintain the security of your account(s) and to protect the privacy of your financial information. We must be able to positively identify you and your products and services to prevent access by unauthorized individuals.

Accuracy of Information

We are committed to maintaining complete and accurate information about our customers, and we employ measures to ensure the accuracy, timeliness, and thoroughness of this information. If you think any information we have about you or your account(s) may be incorrect, please notify us immediately. We will take prompt action to make the appropriate corrections and to notify anyone with whom we may have shared inaccurate information.

Sharing Customer Information with Other Companies

We do not disclose any nonpublic personal information about our customers or former customers to anyone, except as permitted by law.

For example, we are required to share your financial information with parties named in a lawsuit or administrative action when we are served with a subpoena or court order. We are also required to share your information with federal or state regulatory authorities, such as banking examiners or the Internal Revenue Service, as authorized by federal or state law. Consistent with the practice of other financial institutions, we also share information about you and your account(s) with us with reputable credit reporting agencies as authorized under federal law.

Also we may contract with outside agents or service providers to prepare account statements, enter or calculate transactions and balances, or provide other materials or services on our behalf. These businesses agree to comply with our customer confidentiality requirements and must abide by applicable laws.

Employee Access

An important part of our employee orientation program is the emphasis we place on customer confidentiality. All of our employees are aware of their responsibility with respect to customer information. Only employees who need customer information to perform their duties are authorized to access customer information.

Protection of Information

Texas Exchange Bank is committed to the security of your financial and personal information. All of our operational and data processing systems are in a secure environment that protects your account information from being accessed by unauthorized third parties. We maintain and grant access to customer information only in accordance with our internal security standards. Continued care is taken to protect customer information even after the relationship between the bank and the customer has ended.

Providing Privacy Information to Customers and Responding to Inquires

At Texas Exchange Bank, we value our customer relationships. We want you to understand how we use the information you provide and our commitment to ensuring your personal privacy. If you have any questions about how Texas Exchange Bank protects your confidential information, please give us a call.

The Bank recognizes and respects the privacy expectations of our customers. We want our customers to understand our commitment to privacy in our use of customer information. As a result of our commitment, we have developed this Privacy Policy, which is made readily available to our customers. Customers who have questions about this policy or have a question about the privacy of their customer information should call Texas Exchange Bank at 817-297-4331.

Texas Exchange Bank is chartered under the laws of the State of Texas and by state law is subject to regulatory oversight by the Texas Department of Banking. Any consumer wishing to file a complaint against Texas Exchange Bank should contact the Texas Department of Banking.

Texas Exchange Bank also engages in the business of selling travelers checks as an agent for American Express, which company is licensed under the laws of the State of Texas and is subject to regulatory oversight by the Texas Department of Banking.

Consumers may files complaints with the Texas Department of Banking by contacting the Department through one of the means indicated below:

In Person or U. S. mail:

Texas Department of Savings and Mortgage Lending
2601 N. Lamar, Ste 201
Austin, Texas 78705

Telephone No: 877-276-5554

Fax No: 512-475-1313

E-mail: consumer.complaints@sml.state.tx.us

Website: www.sml.state.tx.us